Shipping Policy – Jeewan Mall

Last Updated: August 8, 2026

Welcome to Jeewan Mall – Har Zaroorat Ka Mall. We are committed to delivering your orders safely, reliably, and as quickly as possible.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Coverage

Jeewan Mall currently delivers orders across Pakistan.

We aim to make our products available to customers in major cities as well as other serviceable areas. Delivery availability may depend on the courier service's coverage in your area.

2. Order Processing Time

Orders are normally processed within 1–2 business days after the order is successfully placed and verified.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive an order/shipping confirmation through the contact information provided at checkout, where applicable.

3. Delivery Time

Estimated delivery times are:

• Major cities: 2–5 business days
• Other serviceable areas: 3–7 business days
• Remote areas: Delivery may take additional time depending on courier coverage.

Please note that these are estimated delivery times, not guaranteed delivery dates.

Delivery may occasionally be delayed because of weather conditions, public holidays, courier issues, incorrect/incomplete addresses, high order volumes, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Jeewan Mall may offer free shipping promotions or special delivery offers. Any applicable promotional shipping offer will be clearly mentioned on the website or during checkout.

5. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay for their order when it is delivered.

To help us process COD orders efficiently, we may contact you by phone or message to verify your order before dispatch.

Jeewan Mall reserves the right to cancel or restrict COD orders where order verification cannot be completed or where there is a history of unsuccessful deliveries.

6. Order Tracking

Where tracking is available, customers may receive a tracking number after their order has been dispatched.

You can use the provided tracking information to check the status of your shipment through the applicable courier service.

If you have not received tracking information within the expected processing period, please contact our customer support team.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Complete address
• City
• Area/locality
• Active phone number
• Any useful delivery instructions

Jeewan Mall will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate customer information.

If you notice an error in your delivery information, please contact us as soon as possible after placing your order.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, the phone number is unreachable, or the address is incorrect/incomplete, the courier may make another delivery attempt according to its own policies.

If an order is returned to Jeewan Mall because of unsuccessful delivery attempts, additional shipping charges may apply if the customer requests that the order be shipped again.

9. Delayed or Lost Shipments

Although we work with reliable delivery partners, occasional delays can occur.

If your order appears to be significantly delayed, please contact us so that we can check the shipment status with the relevant courier.

In the event that a shipment is officially confirmed as lost by the courier, Jeewan Mall will work with the customer to determine the appropriate resolution in accordance with our applicable policies.

10. Damaged Packages

Please inspect your package when you receive it.

If the package appears seriously damaged, opened, or tampered with, please contact Jeewan Mall as soon as possible and provide photographs/videos of the package and the product.

Any claim relating to damaged items will be handled according to our Return & Refund Policy.

11. Delivery Confirmation

An order may be considered delivered once the courier confirms successful delivery to the address and/or recipient provided with the order.

Customers should ensure that someone is available to receive the package when required.